Refund policy

Naluu.co Returns Policy

At Naluu.co, we want you to love your towel. If you're not completely happy, we're here to help.

60-Day Free Returns

  • You can return your towel for free within 60 days of receiving your order, as long as it is unused, unopened and still in its original packaging.

  • For hygiene reasons, once a towel has been removed from its packaging it can no longer be returned for a change of mind. Every Naluu towel arrives sealed and brand new, and we want to keep it that way for every customer. Just as you wouldn't want to receive a towel that someone else has already used, we never resell opened items.

Faulty or Incorrect Items

  • If your towel arrives faulty, damaged or incorrect, email us at order@naluu.co with your order number and clear photos of the issue. Once we've reviewed the photos, we will send you a replacement or give you a full refund, even if the towel has been opened.

  • This policy does not affect your rights under the Australian Consumer Law.

How to Return

  1. Email us at order@naluu.co within 60 days of receiving your order.

  2. Include your order number or proof of purchase.

  3. Once your return is approved, we will send you the return details. Items sent back without first requesting a return will not be accepted.

Refunds

  • Once we receive and inspect your return, we will let you know if it has been approved.

  • Approved refunds are processed within 10 business days to your original payment method.

If more than 15 business days have passed since your return was approved, please contact us at order@naluu.co.

Any questions? Reach out to us at info@naluu.co.

Thank you for choosing Naluu.co.