Shipping policy

Shipping Policy 📦

Shipping Information

We aim to dispatch all orders as quickly as possible so you can get to the beach sooner.

Processing times

Orders are typically packed and dispatched within 1–2 business days (Monday–Friday).
During busy periods or launches, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Australia Shipping

Standard Shipping
Estimated delivery: 2–8 business days depending on location.

Express Shipping
Estimated delivery: 1–4 business days after dispatch.

Shipping rates are calculated at checkout based on your location.

International Shipping

We ship worldwide.

Delivery times vary by destination but are typically:

  • New Zealand: 4–10 business days

  • USA & Canada: 6–12 business days

  • UK & Europe: 6–12 business days

  • Rest of world: 7–15 business days

International customers are responsible for any customs duties or taxes charged by their country.

Tracking

All orders include tracking.
You will receive tracking details via email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear.

Delays

While we work closely with our shipping partners, delays can occasionally occur that are outside of our control (such as carrier delays, weather, or peak periods).

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll help track it down.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided and the parcel is returned to us, we can reship it once the correct address is confirmed. Additional shipping charges may apply.

Lost or Damaged Items

If your order arrives damaged or goes missing in transit, please contact us at
info@naluu.co
within 7 days of delivery and include photos if applicable.

We’ll work with you to resolve the issue as quickly as possible.